Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805245 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201805988 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201806073 | Dumfries and Galloway Council | child services and family support | Upheld, recommendations | June 2019 |
| 201806265 | East Dunbartonshire Council | secondary school | Some upheld, recommendations | June 2019 |
| 201806748 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201807147 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201807926 | Heriot-Watt University | academic appeal / exam results / degree classification | Upheld, recommendations | June 2019 |
| 201807981 | Fife Health and Social Care Partnership | nurses / nursing care | Not upheld, no recommendations | June 2019 |
| 201808445 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201808779 | South Ayrshire Council | policy / administration | Some upheld, recommendations | June 2019 |