Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802649 Crown Office and Procurator Fiscal Service delay Upheld, recommendations June 2019
201802753 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2019
201803233 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations June 2019
201803525 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2019
201803955 Grampian NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations June 2019
201804706 Argyll and Bute Health and Social Care Partnership child services and family support Upheld, recommendations June 2019
201804843 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2019
201804988 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2019
201805197 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2019
201805210 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations June 2019