Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802287 Revenue Scotland handling of application Upheld, recommendations July 2019
201802493 The City of Edinburgh Council adoption procedures Some upheld, no recommendations July 2019
201802500 Dundee City Council child services and family support Some upheld, recommendations July 2019
201802802 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations July 2019
201802881 Clear Business Water incorrect billing Some upheld, recommendations July 2019
201802999 An NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations July 2019
201803102 Forth Valley NHS Board nurses / nursing care Upheld, recommendations July 2019
201803175 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Some upheld, recommendations July 2019
201803663 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations July 2019
201803829 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2019