Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800742 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201800796 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2019 |
| 201800911 | North Lanarkshire Council | child services and family support | Upheld, recommendations | July 2019 |
| 201801306 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201801701 | Clear Business Water | incorrect billing | Upheld, recommendations | July 2019 |
| 201802028 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201802058 | University of the West of Scotland | academic appeal / exam results / degree classification | Some upheld, recommendations | July 2019 |
| 201802084 | Queen Margaret University | welfare | Upheld, recommendations | July 2019 |
| 201802088 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201802130 | Argyll and Bute Council | noise pollution | Upheld, recommendations | July 2019 |