Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805361 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201805785 | Glasgow City Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | August 2019 |
| 201805871 | Perth and Kinross Council | secondary school | Not upheld, no recommendations | August 2019 |
| 201805923 | North Ayrshire Council | primary school | Upheld, recommendations | August 2019 |
| 201806301 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | August 2019 |
| 201806794 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201807306 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201807508 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, no recommendations | August 2019 |
| 201807567 | Glasgow City Council | primary school | Some upheld, recommendations | August 2019 |
| 201809040 | University of Strathclyde | academic appeal / exam results / degree classification | Not upheld, no recommendations | August 2019 |