Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808955 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2019
201809223 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2019
201809648 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2019
201809670 Scottish Prison Service escorted day absence Upheld, recommendations September 2019
201809722 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2019
201809898 Clackmannanshire Council other Not upheld, no recommendations September 2019
201809951 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2019
201810329 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2019
201810676 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2019
201810707 University of the West of Scotland communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2019