Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800058 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2019
201800954 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2019
201801313 Stirling Council communication / staff attitude / confidentiality Some upheld, no recommendations September 2019
201801445 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations September 2019
201801514 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2019
201801685 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations September 2019
201801842 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2019
201801849 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations September 2019
201801864 North Lanarkshire Council estate management / open spaces / environment work Upheld, recommendations September 2019
201801984 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2019