Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810874 Aberdeenshire Council repairs and maintenance Resolved, no recommendations October 2019
201900137 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2019
201608588 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2019
201704787 Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations September 2019
201705731 South Lanarkshire Council policy / administration Upheld, recommendations September 2019
201706006 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, no recommendations September 2019
201706467 Glasgow City Council policy / administration Upheld, recommendations September 2019
201707376 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2019
201707766 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2019
201708328 Highland NHS Board clinical treatment / diagnosis Upheld, no recommendations September 2019