Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201901653 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2019
201902666 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2019
201700430 University of Glasgow special needs - assessment and provision Upheld, recommendations October 2019
201700916 Scottish Prison Service progression Upheld, recommendations October 2019
201701825 University of the West of Scotland policy / administration Upheld, recommendations October 2019
201704007 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2019
201704209 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations October 2019
201707502 Edinburgh Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations October 2019
201800060 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations October 2019
201800565 West Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations October 2019