Tuesday 20 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201811044

  • Case ref:
    201811044
  • Date:
    November 2019
  • Body:
    Care Inspectorate
  • Sector:
    Scottish Government and Devolved Administration
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    failure to provide information

Summary

Mrs C complained that after an inspection by the Care Inspectorate of the care service she runs was carried out, she was not given sufficient information regarding how to improve. She also complained that the Care Inspectorate failed to reasonably investigate her complaint.

We found that there was evidence that the Care Inspectorate had given Mrs C substantial feedback after the inspection and was offered further advice and support from both the inspector and team manager. We did not uphold this aspect of Mrs C's complaint.

In relation to complaint handling, we found that the Care Inspectorate handled Mrs C's complaint in line with their complaint handling procedures and therefore we did not uphold this aspect of Mrs C's complaint.

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Updated: November 20, 2019