Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201807051 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | October 2019 |
| 201807167 | Scottish Prison Service | progression | Upheld, recommendations | October 2019 |
| 201808010 | University of the West of Scotland | academic appeal / exam results / degree classification | Not upheld, no recommendations | October 2019 |
| 201808293 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201808781 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201809064 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201809343 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201809395 | Glasgow School of Art | admissions | Some upheld, recommendations | October 2019 |
| 201809475 | Glasgow City Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201810244 | Scottish Prison Service | complaints handling | Upheld, recommendations | October 2019 |