Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802026 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2019
201802036 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2019
201802629 Business Stream incorrect billing Upheld, recommendations September 2019
201802716 Fife Council primary school Some upheld, recommendations September 2019
201802737 Tayside NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations September 2019
201802908 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2019
201802926 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2019
201802977 Forth Valley NHS Board nurses / nursing care Not upheld, no recommendations September 2019
201803099 Glasgow City Health and Social Care Partnership clinical treatment / diagnosis Some upheld, no recommendations September 2019
201803544 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, recommendations September 2019