Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807360 Clear Business Water policy / administration Resolved, no recommendations September 2019
201807384 Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations September 2019
201807724 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2019
201807843 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2019
201808080 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2019
201808205 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2019
201808206 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2019
201808508 North Lanarkshire Council maintenance and repair of roads Some upheld, recommendations September 2019
201808621 East Ayrshire Council handling of application (complaints by applicants) Upheld, recommendations September 2019
201808735 Fife NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2019