Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201807360

  • Case ref:
    201807360
  • Date:
    September 2019
  • Body:
    Clear Business Water
  • Sector:
    Water
  • Outcome:
    Resolved, no recommendations
  • Subject:
    policy / administration

Summary

Ms C complained on behalf of an organisation. She said that they were not issued with appropriate terms and conditions by Clear Business Water and that Clear Business Water failed to communicate reasonably with them about their concerns. Clear Business Water acknowledged there was a delay in issuing the relevant terms and conditions. They offered to apologise for the error, refund the charges on the account and pay them a sum of money as a goodwill gesture. Ms C confirmed she wished to withdraw her complaint, as it had been resolved to their satisfaction.

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Updated: September 18, 2019