Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201811067 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201900126 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201609486 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201702614 | Port of Leith Housing Association Ltd | policy / administration | Not upheld, no recommendations | August 2019 |
| 201704544 | Cairngorms National Park Authority | policy / administration | Not upheld, no recommendations | August 2019 |
| 201707342 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201708211 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | August 2019 |
| 201708302 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201708977 | Tayside NHS Board | nurses / nursing care | Some upheld, recommendations | August 2019 |
| 201709023 | South Lanarkshire Council | policy / administration | Not upheld, no recommendations | August 2019 |