Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201709237 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations August 2019
201800018 A Medical Pactice in the Grampian NHS Board Area clinical treatment / diagnosis Upheld, recommendations August 2019
201800996 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201801028 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations August 2019
201801116 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2019
201801262 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2019
201801326 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201801434 Clackmannanshire Council policy / administration Not upheld, no recommendations August 2019
201801892 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201802334 Aberdeenshire Council sheltered housing and community care Not upheld, no recommendations August 2019