Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201706761 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations July 2019
201707509 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations July 2019
201707842 Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations July 2019
201707958 South Ayrshire Council policy / administration Not upheld, no recommendations July 2019
201708038 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations July 2019
201708155 An NHS Board admission / discharge / transfer procedures Upheld, recommendations July 2019
201708448 North Lanarkshire Health and Social Care Partnership complaints handling (incl social work complaints procedures) Some upheld, no recommendations July 2019
201708489 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2019
201709295 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations July 2019
201800545 South Lanarkshire Health and Social Care Partnership child services and family support Not upheld, no recommendations July 2019