Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802741 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2019
201802910 Greater Glasgow and Clyde NHS Board - Acute Services Division complaints handling Upheld, recommendations August 2019
201802950 Glasgow City Health and Social Care Partnership policy / administration Upheld, recommendations August 2019
201803355 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201803537 Clear Business Water incorrect billing Upheld, recommendations August 2019
201803683 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations August 2019
201803892 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations August 2019
201804309 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2019
201804356 Scottish Prison Service policy / administration Not duly made or withdrawn, no recommendations August 2019
201805349 Dumfries and Galloway Council child services and family support Upheld, recommendations August 2019