Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806506 | Dundee City Council | child services and family support | Some upheld, recommendations | July 2019 |
| 201806576 | Fife Council | child services and family support | Upheld, recommendations | July 2019 |
| 201807078 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201807338 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201701730 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201706971 | Scottish Prison Service | personal property | Upheld, recommendations | June 2019 |
| 201707234 | East Lothian Health and Social Care Partnership | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | June 2019 |
| 201707447 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, recommendations | June 2019 |
| 201708139 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2019 |
| 201708315 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |