Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201804942

  • Case ref:
    201804942
  • Date:
    July 2019
  • Body:
    Inverclyde Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    parking

Summary

Mr C complained that the council had taken an unreasonable amount of time to mark an advisory disabled parking space at his home, and that the councils handling of his complaint was unreasonable.

We found that the councils handling of both matters was reasonable and we did not uphold the complaint.

Related reading

Updated: July 24, 2019