Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201709192 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201800108 | Borders NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | June 2019 |
| 201800817 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | June 2019 |
| 201800839 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201801126 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2019 |
| 201801233 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201801391 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201802018 | Golden Jubilee National Hospital | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | June 2019 |
| 201802132 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2019 |
| 201802165 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2019 |