Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802929 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2019
201803284 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations November 2019
201803480 Argyll and Bute Council policy / administration Not upheld, no recommendations November 2019
201803528 A Dentist in the Highland NHS Board area policy / administration Upheld, recommendations November 2019
201803661 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2019
201803730 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Upheld, no recommendations November 2019
201803746 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2019
201804379 Tayside NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, no recommendations November 2019
201804556 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations November 2019
201804687 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2019