Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201803747 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2019
201803770 Midlothian Council child services and family support Not upheld, no recommendations May 2019
201803778 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations May 2019
201803887 Edinburgh Napier University student discipline Not upheld, no recommendations May 2019
201804025 Edinburgh Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations May 2019
201804616 East Dunbartonshire Council special educational needs - assessment & provision Upheld, recommendations May 2019
201805122 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations May 2019
201805512 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations May 2019
201805548 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2019
201805658 Highland NHS Board nurses / nursing care Some upheld, no recommendations May 2019