Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201702784 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2019
201703417 North Ayrshire Health and Social Care Partnership home helps / concessions / grants / charges for services Upheld, recommendations March 2019
201703748 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations March 2019
201704141 West Lothian Council complaints handling (incl social work complaints procedures) Upheld, recommendations March 2019
201704511 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2019
201704607 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2019
201704783 Clear Business Water policy / administration Upheld, recommendations March 2019
201704861 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations March 2019
201706511 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2019
201706659 Tayside NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations March 2019