Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201801684 Scottish Water sewer flooding - external Not upheld, no recommendations March 2019
201801693 East Dunbartonshire Health and Social Care Partnership child services and family support Some upheld, recommendations March 2019
201801816 Fife Council secondary school Not upheld, no recommendations March 2019
201802259 South Ayrshire Council communication / staff attitude / confidentiality Upheld, recommendations March 2019
201802641 South Lanarkshire Health and Social Care Partnership care in the community Upheld, recommendations March 2019
201803163 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2019
201803350 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2019
201803602 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2019
201803603 NHS 24 clinical treatment / diagnosis Not upheld, no recommendations March 2019
201804070 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2019