Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201705031 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201705123 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 |
| 201705298 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2019 |
| 201705932 | Argyll and Bute Council | unauthorised developments: enforcement action/stop and discontinuation notices | Upheld, recommendations | January 2019 |
| 201706113 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201706114 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201706330 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201706446 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2019 |
| 201707103 | A Dentist in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201707492 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |