Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201707590 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations January 2019
201707698 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations January 2019
201707895 A Dentist in the Greater Glasgow & Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2019
201708065 Lothian NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations January 2019
201708286 Argyll and Bute Health and Social Care Partnership other Not upheld, no recommendations January 2019
201708492 Lothian NHS Board - Acute Division appliances / equipment / premises Some upheld, recommendations January 2019
201708677 University of Edinburgh complaints handling Upheld, recommendations January 2019
201709050 Scottish Prison Service policy / administration Some upheld, recommendations January 2019
201800032 Falkirk Council road authority as developer / road alterations Upheld, recommendations January 2019
201800064 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations January 2019