Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201800529

  • Case ref:
    201800529
  • Date:
    January 2019
  • Body:
    Midlothian Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    other

Summary

Mrs C complained that the council failed to appropriately safeguard Mrs A and that they failed to carry out an appropriate adult support and protection investigation for Mrs A when she was hospitalised as a result of a fall.

We took independent advice from a social work adviser. We found that the council's safeguarding of Mrs A was appropriate, as it respected her wishes and promoted her independence. We further found that when an adult support and protection concern was raised for Mrs A, the council considered this, liaised with appropriate individuals and services, and closed the enquiry. We found that this was reasonable, as whilst Mrs A was in hospital she was deemed not to be at risk of harm. We did not uphold Mrs C's complaints.

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Updated: January 23, 2019