Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201800417

  • Case ref:
    201800417
  • Date:
    January 2019
  • Body:
    Greater Glasgow and Clyde NHS Board - Acute Services Division
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mrs C complained about the treatment she received from the orthopaedic service (the service which deals with issues of the musculoskeletal system) at Glasgow Royal Infirmary. She had been referred there by her GP for a suspected torn cartilage. She said that the consultant reviewed her and suggested that she have a hip injection, arranged for her to have a scan and said that the matter would be reviewed. Mrs C then saw another doctor who suggested an alternative treatment plan. Mrs C felt that it was unreasonable that the consultant did not take any further action at the initial appointment.

We took independent advice from an orthopaedic consultant. We found that the consultant had carried out a reasonable assessment in view of Mrs C's reported symptoms and medical history, and that it was reasonable to suggest that she had a hip injection. The fact that another clinician arrived at a different diagnosis was also reasonable in the circumstances. We did not uphold the complaint.

Related reading

Updated: January 23, 2019