Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201800266

  • Case ref:
    201800266
  • Date:
    November 2018
  • Body:
    Angus Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    primary school

Summary

Miss C complained that the council had not followed their policies and procedures in relation to an incident involving her child (Child A).

We found that the council had rightly initiated their child protection procedures. The council had also followed their processes, and had met with Miss C to agree a safety plan, taking account of both her views and those of Child A. We did not uphold Miss C's complaint.

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Updated: December 2, 2018