Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201702515

  • Case ref:
    201702515
  • Date:
    August 2018
  • Body:
    Lanarkshire NHS Board
  • Sector:
    Health
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C complained to us on behalf of his client (Mrs B) in relation to the care provided to her late husband (Mr A). Specifically, Mrs B had concerns about the end of life care Mr A received. During our investigation, Mrs B advised us she wished to withdraw the complaint and explained she was considering legal action.

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Updated: December 2, 2018