Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201703479 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2018
201703520 Scottish Ambulance Service clinical treatmet / diagnosis Not upheld, no recommendations January 2018
201600847 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2017
201600930 Highland NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations December 2017
201601344 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2017
201601675 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, no recommendations December 2017
201601706 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations December 2017
201601915 Glasgow City Council primary school Some upheld, recommendations December 2017
201602059 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations December 2017
201602125 East Lothian Council improvements and renovation Some upheld, recommendations December 2017