Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602127 East Lothian Council improvements and renovation Some upheld, recommendations December 2017
201602129 East Lothian Council improvements and renovation Not upheld, no recommendations December 2017
201602349 South Lanarkshire Council complaints handling (including appeals procedures) Not upheld, recommendations December 2017
201602380 East Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations December 2017
201602584 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations December 2017
201603036 Highland NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations December 2017
201603239 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201603637 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2017
201604133 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201604626 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2017