Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608215 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |
| 201608275 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | December 2017 |
| 201608305 | University of Glasgow | policy/administration | Not upheld, no recommendations | December 2017 |
| 201608319 | Heriot-Watt University | complaints handling | Upheld, recommendations | December 2017 |
| 201608438 | Business Stream | incorrect billing | Resolved, no recommendations | December 2017 |
| 201608609 | Thistle Housing Association Ltd | policy/administration | Some upheld, no recommendations | December 2017 |
| 201608745 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | December 2017 |
| 201608873 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201609373 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | December 2017 |
| 201609400 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |