Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700490 | Registers of Scotland | handling of application | Not upheld, no recommendations | December 2017 |
| 201700604 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |
| 201700614 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, recommendations | December 2017 |
| 201700677 | South Lanarkshire Council | council tax | Not upheld, no recommendations | December 2017 |
| 201700683 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2017 |
| 201700873 | Shetland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201701087 | A Dentist in the Highland NHS Board area | policy / administration | Not upheld, no recommendations | December 2017 |
| 201701293 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |
| 201701298 | Scottish Prison Service | policy/administration | Upheld, recommendations | December 2017 |
| 201701801 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |