Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201600986 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Upheld, recommendations November 2017
201601668 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations November 2017
201601715 City Of Glasgow College communication staff attitude dignity and confidentiality Some upheld, recommendations November 2017
201602391 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201602402 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201602417 Business Stream charging method / calculation Some upheld, recommendations November 2017
201602468 Aberdeen City Council parks, outdoor centres and facilities Upheld, recommendations November 2017
201602803 South Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations November 2017
201603268 Scottish Borders Council public hygiene/shops/dairies/food processing Some upheld, no recommendations November 2017
201603564 East Lothian Council council failure to follow scottish government guidance Some upheld, recommendations November 2017