Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201508214

  • Case ref:
    201508214
  • Date:
    November 2017
  • Body:
    Lothian NHS Board
  • Sector:
    Health
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    nurses / nursing care

Summary

Mrs C complained to us about the care and treatment her husband (Mr A) had received from the board's evening district nursing service. Mrs C contacted us before we completed our investigation to say that she no longer wished to pursue the complaint, as the circumstances had changed. As such, we did not reach a decision on Mrs C's complaint.

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Updated: March 13, 2018