Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608924 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations November 2017
201609200 An NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201700455 Falkirk Council applications, allocations, transfers & exchanges Some upheld, recommendations November 2017
201701810 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2017
201702338 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2017
201601137 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations October 2017
201601175 University of Edinburgh teaching and supervision Some upheld, recommendations October 2017
201601748 A Dentist in the Highland NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2017
201602051 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations October 2017
201602924 Lothian NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations October 2017