Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607284 | Cathcart and District Housing Association Ltd | complaints handling | Upheld, recommendations | October 2017 |
| 201607406 | Fife NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | October 2017 |
| 201607482 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201607642 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201607644 | A Medical Practice in the Lanarkshire NHS Board area | policy / administration | Not upheld, no recommendations | October 2017 |
| 201607679 | The Moray Council | primary school | Some upheld, recommendations | October 2017 |
| 201607681 | Dumfries and Galloway Council | complaints handling (including appeals procedures) | Upheld, no recommendations | October 2017 |
| 201607740 | South Ayrshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2017 |
| 201607821 | Scottish Water | policy/administration | Some upheld, recommendations | October 2017 |
| 201607831 | Scottish Qualifications Authority | complaints handling | Not upheld, no recommendations | October 2017 |