Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201606885

  • Case ref:
    201606885
  • Date:
    October 2017
  • Body:
    Queen Margaret University
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    complaints handling

Summary

Ms C complained that the university’s investigation of her complaint about aspects of the course she was on was unreasonable.

The university proposed a number of specific points of complaint to Ms C, and she accepted them as the basis for her complaint. Given this, the university made enquiries that related to the specific points of complaint, and not to other ancillary issues Ms C raised. We found that the university’s approach to their investigation was reasonable in the circumstances, as was the university’s response to Ms C. We did not uphold Ms C’s complaint.

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Updated: March 13, 2018