Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201607001

  • Case ref:
    201607001
  • Date:
    October 2017
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    policy/administration

Summary

Mr C complained that the Scottish Prison Service (SPS) failed to take reasonable action in relation to his access to home leave. He was also dissatisfied with the way in which the SPS dealt with his complaint. We did not reach a decision on Mr C's complaint as he was released from prison and did not provide a forwarding address or confirm that he wished us to continue investigating his complaint.

Related reading

Updated: March 13, 2018