Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201604207 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |
| 201604392 | North Lanarkshire Council | nursery and pre-school | Not upheld, no recommendations | October 2017 |
| 201604554 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201604627 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | October 2017 |
| 201604703 | West Lothian Council | sales and leases of property including excambions | Not upheld, no recommendations | October 2017 |
| 201605471 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201605478 | Western Isles NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | October 2017 |
| 201605828 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | October 2017 |
| 201606203 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2017 |
| 201606218 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |