Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201603590

  • Case ref:
    201603590
  • Date:
    October 2017
  • Body:
    The Highland Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    secondary school

Summary

Mr and Mrs C complained on behalf of their son. They said that the council failed to provide him with an appropriate child’s plan and that they failed to provide him with an Education Maintenance Allowance (EMA) application form.

Mr and Mrs C said the child’s plan contained inaccurate and out of date information. However, Mr and Mrs C could not provide any evidence to support this complaint, such as why the plan given to their son was inappropriate or why the plan was inaccurate. We found that Mr and Mrs C had an opportunity to provide comments to their son's school about the child’s plan, and that they could inform the school of any factual inaccuracies they believed there to be. In relation to the EMA form, we found that their son's name was on a distribution list for EMA letters, and that the scheme was widely publicised in the school. We did not uphold Mr and Mrs C’s complaints.

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Updated: March 13, 2018