Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607896 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | continuing care | Not duly made or withdrawn, no recommendations | November 2017 |
| 201607900 | A Medical Pracatice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2017 |
| 201608304 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | November 2017 |
| 201608323 | Revenue Scotland | failure to provide information | Upheld, recommendations | November 2017 |
| 201608472 | Inverclyde Council | policy/administration | Some upheld, recommendations | November 2017 |
| 201608601 | Falkirk Council | burial grounds/crematoria | Some upheld, recommendations | November 2017 |
| 201608622 | Argyll and Bute Council | policy/administration | Not upheld, no recommendations | November 2017 |
| 201608718 | Fife Council | handling of application (complaints by opponents) | Upheld, recommendations | November 2017 |
| 201608805 | North Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | November 2017 |
| 201608893 | Aimera Ltd | incorrect billing | Some upheld, recommendations | November 2017 |