Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201607870 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2017
201608076 Glasgow City Council refuse collection & bins Upheld, recommendations October 2017
201608133 Orkney Islands Council applications, allocations, transfers & exchanges Not upheld, no recommendations October 2017
201608251 Glasgow City Council refuse collection & bins Upheld, recommendations October 2017
201608569 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2017
201608586 A Medical Practice in the Grampian NHS Board area lists (incl difficulty registering and removal from lists) Upheld, recommendations October 2017
201608767 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2017
201608769 Perth and Kinross Council repairs and maintenance Not upheld, no recommendations October 2017
201608798 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations October 2017
201608871 Argyll and Bute Council animals/abattoirs/kennels/dog wardens Upheld, recommendations October 2017