Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601601 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |
| 201601989 | Glasgow City Council | noise pollution | Not upheld, no recommendations | September 2017 |
| 201602354 | Lothian NHS Board - Acute Division | nurses / nursing care | Some upheld, recommendations | September 2017 |
| 201602744 | East Lothian Council | improvements and renovation | Some upheld, recommendations | September 2017 |
| 201602843 | The Highland Council | policy/administration | Not upheld, no recommendations | September 2017 |
| 201603047 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201603129 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | September 2017 |
| 201603203 | University of Edinburgh | plagiarism and intellectual property | Not upheld, recommendations | September 2017 |
| 201603405 | Scottish Water | reinstatement | Some upheld, recommendations | September 2017 |
| 201603660 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |