Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201605942 Perth and Kinross Council policy/administration Upheld, recommendations September 2017
201605969 Ore Valley Housing Association Ltd neighbour disputes and anti-social behaviour Upheld, recommendations September 2017
201606303 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2017
201607116 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations September 2017
201607123 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2017
201607523 Dumfries and Galloway Council handling of application (complaints by opponents) Not upheld, no recommendations September 2017
201607658 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations September 2017
201607662 South Ayrshire Council applications, allocations, transfers & exchanges Some upheld, recommendations September 2017
201607803 Forth Valley NHS Board complaints handling Upheld, recommendations September 2017
201607993 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2017