Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608034 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2017
201608063 Golden Jubilee National Hospital appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations September 2017
201608069 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2017
201608189 Fife NHS Board nurses / nursing care Upheld, recommendations September 2017
201608217 North Lanarkshire Council neighbour disputes and anti-social behaviour Some upheld, recommendations September 2017
201608278 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, no recommendations September 2017
201608335 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2017
201608697 West Lothian Council policy/administration Upheld, recommendations September 2017
201608771 West Lothian Council neighbour disputes and anti-social behaviour Not upheld, no recommendations September 2017
201608809 East Lothian Council improvements and renovation Not upheld, no recommendations September 2017