Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201700223

  • Case ref:
    201700223
  • Date:
    January 2018
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    personal property

Summary

Mr C said that other prisoners had given him items of property when they were leaving the prison, but that prison staff had taken the items from him and disposed of them. Mr C complained about this and said that this was, in effect, prison staff stealing his belongings.

We found that the prison rules gave prison staff the authority to search cells and seize unauthorised property. In the prison's view, the items found in Mr C's cell were unauthorised property, within the definition given in the prison rules, rather than authorised personal property. The prison rules also gave prison staff the authority to dispose of or destroy unauthorised property.

We determined that prison staff were acting appropriately within the discretion given to them by the prison rules in searching Mr C's cell, seizing unauthorised property, and disposing of it. We did not uphold Mr C's complaint.

Updated: March 13, 2018