Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201605546

  • Case ref:
    201605546
  • Date:
    December 2017
  • Body:
    Castlehill Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Mr C complained about rechargeable repairs he was billed for after he vacated his tenancy. Under the terms of his tenancy agreement he was responsible for any damage caused and any items left in the property. He was charged for removal of items, repairs to doors and cleaning and redecoration throughout.

We found that Mr C had been properly advised of his responsibilities. We further found that the condition of the property was beyond what could be considered fair wear and tear. We did not uphold the complaint.

Related reading

Updated: March 13, 2018